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Our return policy is valid for 14 days for exchange or refund and you will need to have a receipt or proof of purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will replace items if they are defective or damaged.
Please note - some items CANNOT be returned. Earrings, hats & hair products are all final sale. Gift cards and sale items are also non-returnable.
To return or exchange an item, please mail it with proof of purchase to:
230 Stewart Green SW
Calgary, AB T3H 3C8
NOTE: The customer is responsible for paying the shipping costs for returning an item. Original shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
Generally, in store returns are NOT available for online purchases. However, if you reside near a physical Joydrop store location, and wish to return a product within 14 days of purchase- please contact firstname.lastname@example.org with your proof of purchase. Special permission may be granted for an in store return or exchange. (Please provide minimum 2 business days’ notice.)
Once your return is received and inspected, we will send you an email to notify you that we have received your item and let you know if it was approved. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund within 5 business days, contact your credit card company or bank. Due to processing time, it may take a few extra days before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
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