Free Shipping
Enjoy free standard shipping on orders over $75 (before tax) within Canada.
Shipping Options
Standard Shipping
We ship worldwide via Canada Post using reliable standard shipping services.
Express Post
Need it faster? Express Post delivers within 1-3 business days across Canada for an additional fee.
Curbside Pickup
Available at our Westhills location. During checkout:
- Select pickup in store option as your delivery method
- Include your phone number in billing information
- We'll contact you when your order is ready for pickup
International Shipping
We're happy to ship worldwide! Please note:
- Customs delays may extend delivery times
- Additional duties, taxes, or customs fees may apply upon delivery
- These additional costs are the responsibility of the recipient
Order Tracking
You'll receive a tracking number via email once your order ships. Use this to monitor your package's progress through Canada Post's tracking system.
Processing & Shipping Times
How long does order processing take?
We process orders within 1-3 business days before shipping.
What are your delivery times?
Delivery times begin after order processing is complete:
- Calgary: 1-3 business days
- Canada: 4-7 business days
- USA: 5-15 business days (may be longer during peak seasons)
- International: 10-20 business days (customs delays may apply)
Do you ship internationally?
Yes! We're happy to ship worldwide. International orders typically take 10-20 business days for delivery, though customs delays may extend delivery times.
Will I have to pay additional fees for international orders?
Additional duties, taxes, or customs fees may apply upon delivery. These costs are the responsibility of the recipient and are separate from your order total.
Why might my USA order take longer during peak seasons?
During busy periods like holidays, shipping carriers experience higher volumes which can extend delivery times beyond our standard 5-15 business day estimate.
Lost Packages
A package is considered lost if it hasn't arrived within 6 weeks of the shipping date (per Canada Post guidelines). If your package appears to be lost, please contact us immediately so we can assist you:
- Email: hello@joydrop.ca
- Phone: (587) 353-3767
Need Help?
For questions about your order or shipping, contact us at:
- Email: hello@joydrop.ca
- Phone: (587) 353-3767
- Live chat: Available on our website during business hours
Processing times may be extended during peak seasons. We appreciate your patience and will keep you updated on any delays.